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cPanel & WHM
 Sales Training

Category: Sales Certifications

Price: -

Description:

As Sales Professionals, we need to be equipped with an understanding of the products & services we sell. This training will provide you an overview of cPanel & WHM. We will walk through 3 of the most common types of entities that buy Control Panels.

Grab a cup of coffee and prepare yourself for cPanel & WHM Sales Training!

Course Instructors:

  • A. Phillips

Content:

  • General overview of Control Panels
  • Sell Me This Pen!
  • Sell Me This Pen (Comments)
  • Control Panels 101
  • Solutions for System Administrators
  • Solution for Website Owner
  • Control Panels: cPanel & WHM
  • Control Panels: DirectAdmin
  • Control Panels: Plesk
  • Who buys control panel software?
  • cPanel & WHM Key Features
  • cPanel & WHM Key Features
  • Why cPanel & WHM
  • Why cPanel & WHM?
  • Clues your customers need a Control Panel
  • Clues your customers need a control panel
  • Tools & Additional Resources

Completion rules:

  • You must complete all content
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WHM Basics

Category: Beginners

Price: -

Description:

In this course you will learn all of the essentials for your WHM account.

Course Instructors:

    Content:

    • How to Add a Feature List
    • How to Add a Feature List

    Completion rules:

    • You must complete all content
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    Webmail

    Category: Beginners

    Price: -

    Description:

    cPanel includes three popular open-source webmail clients — Horde, Roundcube, and SquirrelMail. We’ll cover what configuration can be done in the WHM and cPanel UIs and what an end-user will be able to accomplish with nothing more than a webmail login.

    Course Instructors:

      Content:

      • Webmail Introduction
      • Configuration
      • Requirements
      • WHM Tweak Options
      • Quiz 1
      • USER INTERFACE
      • Login
      • Landing page
      • Webmail client selection
      • AutoLoad
      • Change Password
      • Forwarding Options
      • Auto Responders
      • Configure Mail Client
      • Quiz 2
      • User Interface (Continued)
      • BoxTrapper
      • BoxTrapper – Configure Settings
      • BoxTrapper – Confirmation Messages
      • BoxTrapper – White/Black/Ignore Lists
      • BoxTrapper – Forward List
      • BoxTrapper – Review Log
      • BoxTrapper – Review Queue
      • Email Filtering
      • Email Trace
      • FINAL
      • Final Test
      • Webmail Survey

      Completion rules:

      • You must complete all content
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      Tweak Settings

      Category: Beginners

      Price: -

      Description:

      WHM Tweak Settings are a collection of categorized settings that adjust the behavior of various WHM and cPanel features. You will learn what some of the newest and most commonly used Tweaks are, what they do, and why you might want to use them.

      Course Instructors:

        Content:

        • Introduction to Tweaks
        • The Tweaks
        • Recently added Tweaks
        • Mail-related Tweaks
        • Notification Tweaks
        • Quiz 1
        • More Tweaks
        • Stats Tweaks
        • Security-related Tweaks
        • Quiz 2
        • Final
        • Get Ready
        • Final Test: WHM Tweaks
        • Tweak Settings Survey

        Completion rules:

        • You must complete the test "Final Test: WHM Tweaks"
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        Transferring Accounts

        Category: Beginners

        Price: -

        Description:

        This course will teach you how to utilize the transfer features available in Web Host Manager. It explores the different transfer features, and explains the options that are presented to you when transferring accounts.

        Course Instructors:

          Content:

          • Introduction to Course
          • Before starting the transfer
          • Intro – Before Starting The Transfer
          • Authentication
          • Optional Selections
          • Quiz – Before Transferring Accounts
          • Initiating The Transfer
          • Intro – Choosing The Correct Transfer Option
          • Copy an Account From Another Server
          • Copy an Account From Another Server with an Account Password
          • Copy Multiple Accounts/Packages From Another Server
          • Review Copied Accounts
          • Quiz – Transferring Accounts
          • Review and Final Exam
          • Final Quiz
          • Review
          • Transferring Accounts Survey

          Completion rules:

          • You must complete the test "Final Quiz"
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          Ticket System

          Category: Internal

          Price: -

          Description:

          Learn the cPanel ticket system! First, we introduce a ticket from the customer perspective. Then, see how cPanel Support works tickets to resolution. Phone procedures are also included.

          Course Instructors:

            Content:

            • UNDER DEVELOPMENT
            • Introduction
            • What is a Ticket System?
            • Ticket System Features
            • Customer Perspective: Ticket Portal
            • Customer Perspective: Ticket Submission
            • Customer Perspective: Support Request Form
            • Customer Perspective: Server Access
            • Support Perspective: Ticket System Overview
            • Support Perspective: Ticket System Breakdown
            • Support Perspective: Ticket Queues
            • Individual Ticket (Overview)
            • Individual Ticket (Breakdown)
            • Individual Ticket (Breakdown)
            • Phone Support (clone)
            • Phone Support (clone) (clone)
            • Stop here, please.
            • ATTACK OF THE CLONES!
            • Miscellaneous

            Completion rules:

            • You must complete all content
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            Testing Captivate

            Category: Test

            Price: -

            Description:

            Testing importing from adobe capitivate

            Course Instructors:

            • m. wior

            Content:

            • A1 Intro to Exim Config.swf
            • A1 Intro to Exim Config
            • EasyApacheWHM
            • EasyApacheWHM-try2

            Completion rules:

            • You must complete all content
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            Technical Support New Hire

            Category:

            Price: -

            Course Instructors:

            • A. Nelson
            • m. wior

            Content:

            • Day 1 – ESD
            • Day 1 – Tech Training
            • Policy and Procedures
            • Day 2 – procedures and shadowing
            • Time Clock
            • Ticket System
            • Ticket Handling
            • Introduction to Pacha, Macha, and SSP
            • Pre-test
            • Day 3 – Tech Training and tickets
            • Licensing Basics & Troubleshooting
            • DNS Basics
            • DNS Tools
            • Manually Editing DNS Zones
            • Apache Basics
            • Apache Configuration and Customization
            • Exim
            • Tailwatchd and chksrvd
            • MySQL Optimization
            • MySQLOpt-UpdateNotes.pdf
            • Day 4 – Tech Training and Tickets
            • Spamd
            • Mailman
            • strace
            • Internal and System PHP
            • mod_ruid2
            • Webmail
            • DNS Clustering
            • Day 5 – Tickets and New Desks

            Completion rules:

            • You must complete all content